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# Troubleshooting

Here is few common problem that you may face while you try to install the application. So we'll show you what should you do to if you face any of these issues.

### PHP Version Error

On your server has php version lower than 7.3.x, then you will get these error as below.

Suggestion: Please update your php version to 7.3.x or 7.4.x.

### Database Error

You may got database connect error when you try to install. This actually show you when your database `name`, `user name`, or `password` is wrong or mismatch.

Suggestion: You should check your database credentials as `db host`, `db port`, `db name`, `db user`, `db password` very carefully and retry.

### 500 Error

The 500 page will show when the application unable to process your request or invalid action.

Suggestion: You should check your error log that generate in /storage/logs folder. If you unable to solve please contact us via email at info@softnio.com with your logs file.

### 404 Error

The 404 error page will show you when you are requested a URL which is not exist in application.

Suggestion: You must go back and reload the page and then try again. There is several url that you can not access direct and those url only active based on session or specific senario.